Reina Oro Shipping & Return Policy

Last Updated: May 7, 2026

At Reina Oro, we want you to be satisfied with your purchase. This Return, Refund & Shipping Policy explains how returns, refunds, shipping, and free shipping work for purchases made through www.reinaoro.us.

This policy should be read together with our Terms of Use, Terms of Sale, Privacy Policy, and any other policies posted on our website.

1. About Reina Oro

The Site is operated by Reina Oro (“Reina Oro,” “we,” “us,” or “our”).

Website: www.reinaoro.us
Contact Email: info@reinaoro.us
Legal Name: Reina Oro

Reina Oro sells jewelry and related products directly to customers online.

2. Order Processing

All orders are typically processed within 1–3 business days after the order is placed.

Business days do not include weekends or holidays.

Processing times may vary during peak periods, promotional events, holidays, high-demand periods, payment reviews, or other circumstances outside our control.

3. Shipping

Reina Oro offers free shipping on eligible orders placed through www.reinaoro.us.

At this time, Reina Oro serves customers in the United States.

Free shipping applies as shown at checkout and may be subject to destination, order value, promotion, or product availability.

Estimated delivery time is typically 5–10 business days after your order has been processed and shipped.

Shipping times are estimates only and are not guaranteed.

4. Tracking

Once your order has shipped, you will receive a tracking number by email.

Please allow time for tracking information to update after the carrier receives the package. Tracking updates may not appear immediately.

5. Delivery Delays

While we do our best to ensure timely delivery, delays may occur due to factors beyond our control, including carrier delays, weather, holidays, high demand periods, incorrect or incomplete shipping information, or other events outside our reasonable control.

Reina Oro is not responsible for delays caused by carriers or other third parties, except where required by applicable law.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Reina Oro is not responsible for orders shipped to an incorrectly provided address.

If you notice an error in your shipping address after placing an order, please contact us immediately at info@reinaoro.us. We cannot guarantee that we can update the address after an order has been submitted, processed, or shipped.

7. Lost, Missing, or Delivered Packages

If your package has not arrived within the expected timeframe, please contact us at info@reinaoro.us.

We will review each case individually and work toward an appropriate solution.

If tracking shows that a package was delivered but you did not receive it, we may ask you to confirm the shipping address, check with household members or neighbors, contact the shipping carrier, or provide additional information needed to review the issue.

Reina Oro is not responsible for packages that are lost, stolen, misplaced, or marked delivered by the carrier, except where required by applicable law. However, we will do our best to assist you in reviewing the issue.

8. Returns

We offer a 14-day return policy.

You have 14 days from the date the package is received to request a return. The return period begins when the tracking information shows that the package has been delivered or received.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.
Be in its original packaging.
Include all original packaging, pouches, cards, tags, and accessories, where applicable.
Show no signs of wear, damage, or use.

Returns that do not meet these criteria may not be accepted.

9. Return Process

To initiate a return, please contact us at info@reinaoro.us with your order number and reason for the request.

We will provide further instructions once your request has been reviewed.

Please do not send any item back before contacting us. Items returned without approval or return instructions may not be accepted.

Customers are responsible for return shipping costs unless the return is due to our error or applicable law requires otherwise. We recommend using a trackable shipping service, as Reina Oro is not responsible for returned items that are lost or damaged in transit.

10. Refunds

Once your return request is received, Reina Oro will review the request to determine whether the return meets the requirements of this policy. If the return is approved, we will process your refund.

We aim to review and process approved refunds within one business week after receiving the returned item.

Refunds may be issued:

To your original payment method; or
As store credit, depending on the situation.

Store credit may be issued by email and can be used only on www.reinaoro.us.

In some cases, we may contact you to arrange an alternative refund method.

Please note that after a refund is approved and processed, it may take several business days for your bank, card issuer, Shopify Payments, or other payment provider to post the funds to your account.

11. Sale Items

Items purchased on sale or during promotional periods are considered final sale and are not eligible for return or refund.

Please review product details carefully before completing your purchase.

12. Damaged or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible at info@reinaoro.us.

We will review the issue and work with you to provide an appropriate solution.

13. Non-Returnable Items

Certain items cannot be returned, including:

Items that have been used or damaged after delivery.
Items not in their original condition or packaging.
Items purchased on sale or during promotional periods.

Nothing in this policy limits rights that cannot legally be waived under applicable consumer protection laws.