Reina Oro Product Safety Policy

Last Updated: May 7, 2026

At Reina Oro, product safety is an important part of our commitment to our customers. This Product Safety Policy explains how customers should use, care for, store, and report concerns about Reina Oro jewelry and related products purchased through www.reinaoro.us.

This policy is intended to support safe use of our products and should be read together with our Terms of Use, Terms of Sale, Return Policy, Shipping Policy, and Privacy Policy.

1. About Reina Oro

The Site is operated by Reina Oro (“Reina Oro,” “we,” “us,” or “our”).

Website: www.reinaoro.us
Contact Email: info@reinaoro.us
Legal Name: Reina Oro

Reina Oro sells jewelry and related products directly to customers online.

2. General Product Safety

Reina Oro aims to offer products that are safe when used as intended and in a normal, reasonable, and foreseeable way.

Customers should use Reina Oro products only for their intended purpose. Jewelry should be worn, handled, stored, and cleaned with reasonable care.

You should stop using a product immediately and contact us if you notice:

A broken clasp, chain, setting, stone, charm, post, or closure.
Sharp edges, loose parts, or exposed components.
Discoloration, unusual odor, or visible deterioration.
Skin irritation, allergic reaction, swelling, redness, itching, rash, or discomfort.
Any other condition that may make the product unsafe to wear or handle.

3. Jewelry Care and Safe Use

To help protect both the jewelry and the wearer, we recommend that customers:

Remove jewelry before sleeping, swimming, showering, bathing, exercising, or using saunas or steam rooms.
Avoid exposing jewelry to perfumes, lotions, oils, makeup, cleaning products, chlorine, salt water, alcohol, and harsh chemicals.
Avoid pulling, bending, dropping, crushing, or stretching jewelry.
Store jewelry separately in a dry place to reduce scratching, tangling, tarnishing, or damage.
Keep jewelry away from extreme heat, moisture, and direct sunlight when not in use.
Check clasps, stones, posts, and closures before wearing.
Follow any product-specific care instructions provided on the product page, packaging, or customer communication.

Damage caused by misuse, improper care, accidents, unauthorized repair, exposure to chemicals, normal wear and tear, or failure to follow care instructions may not qualify for return, refund, replacement, or support, except where required by law.

4. Allergies and Skin Sensitivities

Some people may be sensitive or allergic to certain metals, platings, finishes, coatings, adhesives, or other materials used in jewelry.

If you have known allergies or sensitivities, please review product descriptions carefully before purchasing and contact us at info@reinaoro.us if you have questions about a product.

If you experience irritation, redness, itching, swelling, rash, pain, or any other reaction while wearing a Reina Oro product, stop using the product immediately. If symptoms continue or are serious, seek medical advice.

Reina Oro does not provide medical advice and cannot guarantee that any product will be suitable for every individual’s skin, allergy profile, or sensitivity level.

5. Children and Choking Hazards

Reina Oro jewelry is not intended for babies, toddlers, or young children unless a product is expressly labeled as suitable for children.

Jewelry may contain small parts that can present a choking hazard if broken, detached, or placed in the mouth. Chains, cords, and similar items may also present strangulation or entanglement risks if misused.

Customers should:

Keep jewelry away from babies, toddlers, and young children.
Not allow children to place jewelry in their mouth.
Not allow children to sleep while wearing jewelry.
Supervise any older child who wears jewelry.
Stop use immediately if any part becomes loose, broken, or detached.

Unless expressly stated otherwise, Reina Oro products are designed for adult customer use.

6. Materials and Product Descriptions

We make reasonable efforts to describe product materials accurately. Product pages may include information about metals, plating, stones, finishes, or other materials where applicable.

Because jewelry can include mixed materials and finishes, customers with allergies, sensitivities, or specific material requirements should contact us before purchasing if they are unsure whether a product is suitable.

Product colors, finishes, sizes, weights, and appearance may vary slightly because of photography, screen settings, production differences, and natural material variations.

7. California Proposition 65

Some products sold in or shipped to California may require a warning under California Proposition 65 if they can expose consumers to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

If a Proposition 65 warning applies to a product, Reina Oro may provide the warning on the product page, at checkout, on packaging, or through another legally acceptable method.

Customers can learn more about Proposition 65 at www.P65Warnings.ca.gov.

8. European Product Safety

For products made available to customers in Europe, Reina Oro aims to comply with applicable product safety requirements, including rules that may apply to consumer products sold online.

Where required, product listings, packaging, or customer communications may include safety information, manufacturer or responsible-party details, product identifiers, warnings, instructions, or other information required by applicable law.

European customers should contact us at info@reinaoro.us with any product safety question, concern, incident, or request for safety information.

9. Product Inspection Before Use

Please inspect your jewelry when you receive it and before each use.

Do not use a product if it appears damaged, broken, defective, altered, or unsafe. Contact us at info@reinaoro.us and include your order number, photos, and a description of the issue.

Using damaged jewelry may increase the risk of injury, loss of stones or components, skin irritation, cuts, choking hazards, or further product damage.

10. Repairs, Alterations, and Misuse

Do not attempt to repair, solder, glue, resize, alter, or modify Reina Oro jewelry unless we have expressly authorized it in writing.

Unauthorized repairs or modifications may make a product unsafe and may void return, refund, warranty, replacement, or support options, except where prohibited by law.

Reina Oro is not responsible for safety issues caused by misuse, modification, third-party repair, improper cleaning, improper storage, accidental damage, or use outside the product’s intended purpose.

11. Reporting a Product Safety Concern

If you believe a Reina Oro product may be unsafe, defective, mislabeled, counterfeit, or involved in an injury or safety incident, please contact us immediately at:

Email: info@reinaoro.us
Website: www.reinaoro.us

Please include as much information as possible, including:

Your full name and contact information.
Order number.
Product name or product link.
Date of purchase.
Photos or videos of the product and issue.
Description of the concern or incident.
Whether anyone was injured or required medical attention.
Whether the product has been repaired, modified, cleaned, or exposed to chemicals or water.

Please keep the product, packaging, labels, and any broken parts unless we instruct otherwise. We may need them to review the concern.

12. Product Recalls and Safety Notices

If we determine that a product may present a safety issue, we may take appropriate steps, which may include customer notifications, product corrections, replacements, refunds, warnings, sales suspension, removal from the Site, or a product recall.

If a recall or safety notice applies to a product you purchased, we may contact you using the email address, phone number, shipping address, account information, or other contact details connected to your order.

Customers are responsible for keeping account and contact information accurate so that we can reach them about important safety matters.

13. Counterfeit and Unauthorized Products

Product safety can be affected by counterfeit products, unauthorized sellers, altered products, or products purchased from third-party resale channels.

Reina Oro cannot guarantee the authenticity, quality, condition, or safety of products purchased from unauthorized sellers, resale platforms, social media accounts, or third-party websites.

If you believe you have encountered a counterfeit or unauthorized Reina Oro product, contact us at info@reinaoro.us.

14. No Medical or Professional Advice

Any product information, care guidance, allergy information, or safety guidance provided by Reina Oro is for general informational purposes only. It is not medical, dermatological, legal, or professional advice.

If you have a medical condition, implanted medical device, metal allergy, skin sensitivity, or other health concern, consult a qualified professional before wearing jewelry that may affect you.

15. Updates to This Product Safety Policy

We may update this Product Safety Policy from time to time. The updated version will be posted on the Site with a revised “Last Updated” date.

Your continued use of the Site or purchase of products after an updated policy is posted means you accept the updated policy, except where additional notice or consent is required by law.