Reina Oro Privacy Policy

Last Updated: May 6, 2026

This Privacy Policy explains how Reina Oro (“Reina Oro,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, sells, shares, and protects personal information when you visit our website, use our services, purchase our products, create an account, contact us, interact with our advertising, or otherwise communicate with us.

This Privacy Policy applies to our website, online store, services, communications, and other interactions with you through www.reinaoro.us and related services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. About Reina Oro

The Site is operated by Reina Oro.

Website: www.reinaoro.us
Contact Email: info@reinaoro.us
Legal Name: Reina Oro

Reina Oro sells jewelry and related products directly to customers online.

2. Information We Collect

We may collect the following categories of personal information.

Information You Provide Directly

This may include:

Name.
Email address.
Phone number.
Billing address.
Shipping address.
Account login information.
Payment-related information.
Order history.
Customer support messages.
Reviews, feedback, or survey responses.
Marketing preferences.
Any other information you choose to provide.

Information Collected Automatically

When you use our website, we may automatically collect information such as:

IP address.
Device type.
Browser type.
Operating system.
Pages visited.
Referring URLs.
Date and time of visits.
Approximate location based on IP address.
Website interactions.
Shopping cart activity.
Cookies and similar tracking technologies.
Advertising identifiers.
Analytics data.

Information from Third Parties

We may receive information from third parties, including:

Service providers.
Payment processors.
Shipping providers.
Analytics providers.
Advertising partners.
Social media platforms.
Fraud prevention providers.
Data enrichment providers.
Other third-party sources.

3. Sensitive Personal Information

We do not intentionally collect sensitive personal information unless it is necessary for our services or you choose to provide it.

Sensitive personal information may include:

Government identification numbers.
Precise geolocation.
Financial account information.
Health information.
Biometric information.
Racial or ethnic origin.
Religious beliefs.
Union membership.
Sexual orientation.
Citizenship or immigration status.
Information about children.

If we collect sensitive personal information, we will use it only for permitted business purposes or as otherwise allowed by law. Where required, we will ask for your consent before collecting or using sensitive personal information.

4. How We Use Personal Information

We may use personal information to:

Provide, operate, and improve our website and services.
Process orders, payments, refunds, returns, and deliveries.
Create and manage user accounts.
Provide customer support.
Respond to questions, comments, and requests.
Send transactional emails.
Send marketing communications, where permitted.
Personalize website content and user experience.
Show relevant advertisements.
Measure and improve advertising performance.
Analyze website performance and user behavior.
Prevent fraud, abuse, security incidents, and misuse.
Debug and repair website or service issues.
Comply with legal obligations.
Enforce our terms, policies, and agreements.
Protect our rights, property, users, customers, and business.

5. Cookies and Tracking Technologies

We use cookies, pixels, tags, software development kits, analytics tools, and similar technologies to operate our website, remember preferences, understand user behavior, improve our services, support advertising, and measure marketing performance.

Cookies and tracking technologies may be used for:

Essential website functions.
Analytics.
Personalization.
Advertising.
Fraud prevention.
Security.

You can usually control cookies through your browser settings. Some features of our website may not function properly if cookies are disabled.

Where required by law, we will obtain your consent before using certain cookies or tracking technologies.

6. Analytics and Advertising

We may work with analytics and advertising partners to understand how users interact with our website, measure the effectiveness of our marketing, and show advertisements that may be relevant to you.

These partners may collect information from your browser or device through cookies, pixels, tags, or similar technologies. This may include your IP address, device information, browser information, pages visited, products viewed, purchases, interactions with advertisements, and other online activity.

Depending on your location, certain advertising or analytics activities may be considered a “sale,” “sharing,” or use of personal information for targeted advertising under applicable privacy laws.

7. How We Share Personal Information

We may share personal information with:

Payment processors.
Shipping and fulfillment providers.
Website hosting providers.
Cloud storage providers.
Email and marketing platforms.
Analytics providers.
Advertising partners.
Customer support providers.
Fraud prevention and security providers.
Professional advisors, such as lawyers, accountants, and consultants.
Government authorities, regulators, or law enforcement where required by law.
Business partners in connection with a merger, acquisition, financing, bankruptcy, restructuring, or sale of assets.

We do not sell personal information in exchange for money. However, some U.S. privacy laws define “sale” or “sharing” broadly. Certain advertising, analytics, retargeting, or tracking activities may be considered a sale or sharing of personal information under those laws.

8. Do Not Sell or Share My Personal Information

Depending on your location, you may have the right to opt out of the sale of your personal information, the sharing of your personal information, or the use of your personal information for targeted advertising.

To opt out, you may contact us at info@reinaoro.us or use our cookie preferences tool, if available.

If required by law, we will also provide a clear “Do Not Sell or Share My Personal Information” link or similar opt-out method on our website.

We will honor legally required browser-based opt-out signals, such as Global Privacy Control, where applicable.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

The type of information.
The reason we collected it.
The length of our relationship with you.
Legal, accounting, tax, or reporting obligations.
Fraud prevention and security needs.
Dispute resolution needs.
Customer relationship history.
Whether retention is necessary to provide our services.

When personal information is no longer needed, we may delete, anonymize, or securely store it as required or permitted by law.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information.

These safeguards may include access controls, encryption, secure hosting, monitoring, authentication measures, internal policies, and vendor review processes.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your location or state of residence, you may have some or all of the following rights:

The right to know what personal information we collect.
The right to access your personal information.
The right to receive a copy of your personal information.
The right to correct inaccurate personal information.
The right to delete personal information.
The right to opt out of the sale of personal information.
The right to opt out of the sharing of personal information.
The right to opt out of targeted advertising.
The right to opt out of certain profiling decisions.
The right to limit the use or disclosure of sensitive personal information, where applicable.
The right to withdraw consent, where applicable.
The right to appeal a denied privacy request, where applicable.
The right not to be discriminated against for exercising privacy rights.

To exercise your privacy rights, contact us at:

Email: info@reinaoro.us

We may need to verify your identity before processing your request. We may ask you to provide information that allows us to confirm that you are the person about whom we collected personal information.

Authorized agents may submit requests on your behalf where permitted by law. We may require proof that the authorized agent has permission to act for you.

12. Appeals

If we deny your privacy request, you may have the right to appeal our decision depending on your state of residence.

To appeal a decision, contact us at info@reinaoro.us and include “Privacy Appeal” in the subject line.

We will review your appeal and respond within the time required by applicable law.

13. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide additional rights regarding your personal information.

California residents may have the right to:

Know what personal information we collect, use, disclose, sell, or share.
Request access to personal information.
Request deletion of personal information.
Request correction of inaccurate personal information.
Opt out of sale or sharing of personal information.
Limit the use and disclosure of sensitive personal information, where applicable.
Receive information about our data practices.
Not receive discriminatory treatment for exercising privacy rights.

To submit a California privacy request, contact us at:

Email: info@reinaoro.us

If we sell or share personal information under California law, we will provide a clear method to opt out, such as a “Do Not Sell or Share My Personal Information” link.

We will honor Global Privacy Control signals where required by California law.

14. Notice at Collection for California Residents

We may collect the following categories of personal information.

Identifiers

Examples include name, email address, phone number, billing address, shipping address, IP address, and account information.

Commercial Information

Examples include products purchased, products viewed, order history, payment-related information, and shopping cart activity.

Internet or Electronic Network Activity

Examples include browsing activity, website interactions, device information, browser information, cookies, and analytics data.

Geolocation Information

Examples include approximate location based on IP address.

Customer Service Information

Examples include messages, support requests, reviews, feedback, and survey responses.

Inferences

Examples include preferences, interests, shopping behavior, and advertising segments.

Sensitive Personal Information

We collect sensitive personal information only where necessary or where you choose to provide it.

We collect and use these categories of personal information for the business and commercial purposes described in this Privacy Policy.

We may disclose these categories of personal information to service providers, contractors, advertising partners, analytics providers, payment processors, shipping providers, fraud prevention providers, professional advisors, and government authorities where required by law.

We retain these categories of personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

15. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under state privacy laws. These states may include California, Colorado, Connecticut, Virginia, Utah, Oregon, Texas, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island, and other states with applicable privacy laws.

Depending on your state, you may have rights to:

Access your personal information.
Correct inaccurate personal information.
Delete personal information.
Obtain a copy of your personal information.
Opt out of sale.
Opt out of targeted advertising.
Opt out of profiling.
Limit sensitive data use.
Withdraw consent.
Appeal a denied request.

State privacy rights vary. We will respond to requests as required by the law that applies to your state and our business.

16. Financial Incentives and Loyalty Programs

We may offer discounts, rewards, promotions, referral programs, loyalty programs, or other benefits in exchange for certain personal information, such as your name, email address, purchase history, or marketing preferences.

Participation in these programs is voluntary. You may opt out of a financial incentive or loyalty program at any time by contacting us at info@reinaoro.us.

The value of the personal information related to these programs is reasonably related to the value of the benefit offered to you.

17. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

We do not knowingly sell or share personal information of children where prohibited by law.

18. International Users

If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

Privacy laws in the United States may differ from those in your country of residence.

By using our website or services, you understand that your information may be processed outside your country of residence.

19. Third-Party Links

Our website may contain links to third-party websites, apps, platforms, or services.

We are not responsible for the privacy practices, content, or policies of third parties. We encourage you to review their privacy policies before providing personal information.

20. Social Media and User Content

If you interact with us on social media or submit public reviews, comments, photos, testimonials, or other content, that information may be visible to other users or the public.

We may use content you submit to us for marketing, customer service, quality improvement, or other business purposes, where permitted by law.

21. Email Marketing and Text Messages

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at info@reinaoro.us.

Even if you opt out of marketing emails, we may still send transactional or service-related messages.

If you sign up for text messages, you may opt out at any time by following the instructions provided in the message or contacting us.

Message and data rates may apply.

22. Payment Information

Payments may be processed by third-party payment processors, including Shopify Payments and other payment methods made available at checkout.

We do not store complete payment card numbers unless expressly stated.

Payment processors may collect and process your payment information according to their own privacy policies and security practices.

23. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.

We will handle such transfers in accordance with applicable law.

24. Legal Compliance and Protection

We may use or disclose personal information when we believe it is necessary to comply with applicable law, legal process, court orders, subpoenas, government requests, regulatory obligations, or law enforcement requests.

We may also use or disclose personal information to protect our rights, property, safety, users, customers, business partners, or others.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date above. If changes are material, we may provide additional notice as required by law.

Your continued use of our website or services after an updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.

26. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us at:

Reina Oro
Email: info@reinaoro.us
Website: www.reinaoro.us